Maternity Leave replacement – 15 month contract 
37.5 hrs a week
8:30-5:00
Salary: 32,500-$35,000

• Customer Service
• Take calls about 20-30 a day
• Working with team in warehouse parts
• Entering orders and invoicing it in Accpac
• Follow-up on back orders
• Accounts Receivable
• Follow-up on parts quotations
• Create and maintain Parts Database
• Receives calls or electronic mail requests from customers for demand service or maintenance inquiries and create work orders.
• Follow-up on all work orders in-progress until issue is resolved and if necessary, contact the branch for follow-up or if required escalate the issue to the applicable Manager for resolution.
• Build and develop solid relationships with customers, dispatchers and technical staff, in a coordinated effort to retain existing customer base and increase new sales when applicable.
• Ability to manage constantly changing priorities and adapt to business needs and requirements.
• Adhere to all company policies and procedures
• Perform other duties as assigned by Management
  
Education and Experience
• 3-5 years in a customer service role;
• Excellent written and oral skills in both English and French.
• Exceptional customer service skills and orientation.
• Strong communication skills (oral), listening skills, ability to ask questions.
• Independent decision-making, problem solving and analytical skills.
• Takes initiative and is driven to help the overall organization succeed.
• Strong understanding as to how to prioritize call types and raise visibility or escalations when necessary.
• Ability to communicate clearly and set expectations with internal and external personnel.
• Logical thinking and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Time management skills and understanding what is required to complete/resolve various service and maintenance activities.
• Ability to maintain composure under stressful situations.
• Job requires being reliable, responsible, and dependable, and fulfilling obligations.