Company:

Excellent working environment

Health care benefits, Free parking

Opportunity for advancement

 

As a customer service clerk, you are accountable to provide timely and complete solutions to customers regarding a wide range of inquiries, such as order and return status follow up, service policies, and product-related questions. As the first point of contact for customer inquiries, you are an ambassador for our brands with a positive, professional yet friendly disposition. Your objective is to find solutions that promote customer satisfaction and loyalty through excellent service. This position is geared towards E-commerce customer service.

 

Job description:

Field customer service telephone calls, voicemail messages, emails and via the website.

Provide answers and solutions to customers regarding order and product inquiries, web policies and

product feedback; liaise with internal departments to obtain appropriate information.

Collect customer feedback (positive and negative) and report back to relevant departments to aid in continuous improvement of product, policies and procedures.

Reach out proactively to customers to advise them of order processing problems.

Process refunds for online orders.

Investigate lost parcels and process claims.

Other reporting, follow up and service-oriented tasks, as required.

 

Requirements:

Great written and oral communication skills in both French and English.

You are adept at handling customer complaints and at resolving issues with tact and personality.

You are an advocate of the customer and are skilled at finding timely and appropriate solutions that promote customer satisfaction and loyalty.

You are skilled at problem-solving and can think on your feet.

You have a strong sense of urgency and are a wizard at follow up and prioritization.

You are comfortable with customer service/call center systems.

You possess a good knowledge of the MS Office suite (Excel and Word).

E-Commerce experience a plus. Retail/Fashion apparel experience a plus.