Our PET CLOTHING AND ACCESSORIES client is looking for a bright and experienced Customer Service Coordinator to join their growing team! Their main tasks would be to process orders, modify and escalate complaints across a number of communication channels. In addition, to service their boutique and specialty chain retailers with professionalism and a great customer service experience.

Responsibilities:

Maintaining a positive, empathetic and professional attitude towards customers at all times.
Responding promptly to customer and sales rep inquiries
Communicating with customers (Retailers and Online)
Acknowledging and resolving customer complaints.
Processing orders, Return authorization requests, also answering general requests.
Liaise with warehouse manager for inventory adjustments and flow
Servicing our retailers with information needed regarding their orders.

Office management including shipping of parcels to customers

Requirements:

Minimum 5 years’ experience in customer service 
Experience with boutique retailers and specialty chain stores
Able to multitask and work under pressure.
Excellent communication and interaction skills both written and verbal, with superior telephone technique skills.
Confidence in interacting with all levels of external clients
Proven ability to prioritize and organize, with meticulous follow-up skills
Fully bilingual in French and English.