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Microsoft Dynamics GP Client Software Support

Reference ID:
Our client is a Microsoft Dynamics ERP Certified Partner and IT consulting and solutions provider.
Uptown Toronto office easily accessible via subway with free parking

 Their firm has over a decade of experience in Enterprise Software solutions, hosting business and financial accounting software, EDI Integration, implementation and design.
They have an immediate full time opportunity for a Support Specialist.

This role is provides external client application support for Microsoft Dynamics GP, a financial ERP system, Microsoft Dynamics CRM, and various internal applications.

In addition to support, this position works closely with the QA test team to assist in the testing of new releases and upgrades.

Maintain a positive relationship with existing clients Design and implement fixes to user issues by using various tools and SQL analysis

Consult with team members to determine the most appropriate solutions for clients Identify and recommend customizations and enhancements to meet client requirements.

Oversee and administer the support system and ensure ticket resolution and assignment meets required service levels and timelines

Assist clients on the use of Dynamics GP and proprietary Applications