You will directly supervise 8-12 employees in Clubhouse operations. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

You will oversee all day to day operations associated with Clubhouse Operations

Duties and Responsibilities: 

• Responsible for all aspects of operation for Resort Clubhouse and Plaza Lounge (Seasonal).
• Responsible for all aspects of operation of concierge services as they pertain to memberships.
• Provide a comfortable and safe “5-Star” environment for members and their guests and provide a club experience that exceeds their expectations.
• Visible and professional approach for members as well as staff.Need to lead by example.
• Responsible for creation and monitoring of budget for the Clubhouse and reviews financial transactions to ensure expenditures stay within budget limitations.
• Responsible for maintaining all health code and sanitation requirements for the Clubhouse and Lounge.
• Develop structural organization for Clubhouse; employees and scheduling to ensure maximum efficiency.Clubhouse employees include bar staff, concierge staff, clubhouse attendants & locker room attendants.
• Manages bi-weekly payroll for all Clubhouse staff including tip allocation to ensure employees are being paid appropriately and on time.
• Works closely with Clubhouse kitchen staff to maintain food quality and cost of goods.
• Works closely with Clubhouse kitchen staff to develop and create menus and special options for Clubhouse services within insight to creativity and high level service for members’ ever changing needs.
• Responsible for coordinating with Human Resources and the Club Manager on hiring and termination of staff.
• Responsible for developing a comprehensive training format and training schedule for all employees.
• Supervise ordering, storing, preparation and production of all food and beverage products. Estimates food and beverage costs.
• Responsible for all monthly and bi monthly winter inventory and summer bar inventory.
• Investigates and resolves food quality and service complaints.
• Coordinate with Club Events Manager for club events, ensure appropriate staffing levels for club and outside events.
• Provide support before, during, and following all club events.
• Keep records and complete transfer of clubhouse inventory items to club events.
• Coordinate with Pro Shop on tournaments and golf shop events.
• Coordinate with appropriate representatives of community sponsored tournaments on food and beverage needs.
• Computer skills and knowledge to enable you to become proficient in excel, word, foodtrack, RTP, IBS, Flexscape, Kronos.
• Daily sales summaries and reports necessary for Accounting.
• EOM sales summaries.
• Preparing requisite forms and pre-approval.