Our client – a leading IT Systems Integrator is recruiting for Junior Helpdesk Analysts

Minimum – 2 years experience

Comp TIA A+ Certified – Required

ITIL Foundations Certified – Required

Junior Analyst

This position can be reached by metro transportation.

The right candidate will have at least 2 years of help desk experience.

Requirements/Experience with the following:

• Preferred HEAT ticketing solution experience
• MS Office Suite 2007/2010 or higher
• Adobe Acrobat
• Citrix XenApp/CITRIX Metaframe
• Kaspersky Anti-Virus
• Windows 7 Enterprise Desktop operating system or greater
• Windows 2008 R2 or higher Server Environment
• HEAT IT Service Management System/ticketing system
• ShoreTel Call Manager
• Symantec Device Control
• Desktop Management Software / Remote Desktop Software
• Novell Products; i.e. Secure Login, iPrint, iFolder, iManager
• Adobe Acrobat X or greater
• VPN Access (Checkpoint or other Manufacturer)
• Terminal Services
• HP LaserJet Printers
• Xerox Color Printers
• Dell Laptops and Desktop computers

Job Type: Full-time

Required experience: Help desk: 2 years

Required licenses or certifications:

• ITIL Foundations Certified
• Comp TIA A+ Certified