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Senior Customer Service – Mass Market

Reference ID:
Excellent working environment
Health care benefits, free parking
Opportunity for advancement
Duties and Responsibilities 
Answer customer inquiries and phone calls in a timely and courteous manner.
Assist customers in managing their accounts.
Be an expert on our product, mid to high end branded clothing for men, women and kids
Think on your feet to devise creative solutions to any and all problems that arise.
Occasionally follow up with delivery service providers
Handle RMA requests from A to Z, trouble shoot and act as a right hand for road reps and division heads
Must have experience in customer service with mass market retail chains such as Walmart, Target, Sears, The Bay;
Strong sense of initiative, analysis and problem-solving skills;
Perfect communication skills in English, written and spoken;
Excellent memory, organizational and time management skills;
Critical ability to adapt to a very highly dynamic and fast-paced environment;
5 years experience in a customer support related position for a fashion importer, wholesaler or distributor
Upsell experience
Basic computer skills; word, excel, EDI
You’re a true people person and your happy attitude is contagious!
You’re passionate about understanding problems and making things right