Are you passionate about people and their experiences with technology? Are you interested in leading and creating a digital capability ecosystem where you’ll have the opportunity to lead research to develop and sustain a strategy that will continuously improve the digital user experience?
You will:
- Act as the voice and subject matter expert for the digitization capabilities to ensure strategy and planning alignment, identification of synergistic opportunities and optimization of resources
- Continually enhance capability by rapidly identifying emerging trends in the marketplace to ensure sustainability competitive positioning
- Participate in external forums to keep pace with industry trends, technology, innovations and customer adoption and behaviour to anticipate and proactively meet needs
- Monitor changes in industry trends, innovations and customer behaviour and identify potential impact and applicability to ensure business strategies are developed
- Develop, enhance and maintain digitization capabilities, economic analysis, standards, monitoring and functionality within the framework developed
- Monitor standards and metrics to promote adoption and awareness of capabilities
- Define robust economics, processes and metrics to inform decision-making and provide a holistic and accurate view of our performance by capability
- Lead analysis to identify opportunities and develop insights, including assessment of variances across business groups and identify discrepancies and develop action plans
- Foster open and collaborative relationships with internal partners to ensure both timely and effective delivery of digital enhancements and find new ways in which to collaboratively design, develop and deploy changes
- Support customer and employee change and communication strategies
- Lead and inspire a team of innovative professionals who will support the team mandate and vision
You must have:
- An enthusiastic attitude, with strong people and relationship management skills
- Demonstrated experience working with e-Signature and e-forms
- A passion for digital innovation and demonstrated knowledge of industry trends
- A University or College diploma/degree or equivalent experience.