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Bilingual Financial Services Customer Service

Reference ID:
50839
Category:
Location:
Our client has offices in the USA, Switzerland, Canada, Hong Kong, UK, Australia, Hungary, Russia, Japan, India, China and Estonia.
 
They offer very competitive remuneration package including: Health, dental, disability and life insurance with 100% premiums covered. Company RSP contribution, and Stock incentive plan.
 
The ideal candidate will have a strong math and technical aptitude, the ability to troubleshoot and explain complex subjects, and the capacity to identify opportunities for technology-based improvements.
 
Responsibilities:
 
Resolve routine & complex client service issues
Client inquiries platforms including trading modules and analytical tools; Cash deposit & withdrawal activity, position transfers, & account administrative functions.
Coordinate activities with internal departments 
Contribute to the development of client service systems, policies and procedures.

Qualifications:

Bachelor’s or advanced degree is required.
Experience in financial services position such as brokerage, banking, trading, exchange or clearinghouse.
Strong verbal & written communication skills in English and French to accommodate client inquiries directed via telephone, email or online chat.
Background in stocks, securities options, futures, options on futures, foreign exchange and fixed income.
Working knowledge of various exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies.
Registrations: CSC, CPH, DFOL, or ability to obtain them.