Have you been working in Customer Service but have been unable to move up in your company or advance in your career? Is it your time to get more responsibilities because of your hard work and your dedication to your customers satisfaction? Would you enjoy leading a team of experienced CSR’s while still having the hands on responsibilities you enjoy?
Our customer has been in business for the past 10 years and has been changing the logistics industry by bringing it to the 21st century. They have been pushing the technology barriers and making their customers the big winners.
As the Customer Service Team Lead you will support your 4 colleagues and help implement customer service SOP’s and ensure the best customer experience is delivered by going that extra mile when needed. Working on a customer service software you will properly dispatch tickets and ensure they get resolved in a timely manner. All escalated issues will be reviewed by you and addressed in a professional manner. Reporting directly to the Operations Manager you will work closely together to make sure the customer service team goes the extra mile to ensure customer satisfaction.
If you have a few years of customers service experience and are dedicated to ensure the best customer service is provided, you are fluently bilingual, computer savvy and love to provide a white glove treatment to your customers we want to know you.