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Fluently Bilingual Bank Customer Contact Center

Reference ID:
78500
Category:
Location:
First point of contact and technical resource for all customer inquiries and issues
Understand customers’ needs and recommend the right products and services
Passion for customer service
Answer customer questions about banking services, such as account balances and interest rates and fees
Help customers protect their accounts by reviewing suspicious activity, reversing transactions and reissuing compromised debit and credit cards
Check on the status of customer accounts and track checks and payments
Research and resolved service-related problems
Review and explain account charges
Assist banking customers who are victims of fraud, theft or identity theft
Assist with address changes
Resolving issues for banking customers
Provide Operational Support
Attending to detail on accounts to prevent errors while reviewing reports
Explain Mobile banking
Inform and suggest new banking products and services to customers as well
Problem-solving abilities
Being able to work under pressure
Attending to detail on accounts to prevent errors while reviewing reports
Fluency in English and French