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Customer Service Representative

Reference ID:
79022
Location:
Salary:
Our client, a leading importer of apparel and accessories for men, women and kids is looking for a Customer Service Representative to add to their growing team. 

Responsibilities:

– Responsible for the daily execution of orders
–  Ensure that all customer and vendor orders match
– Orders are processed and entered properly in our system
– Manage any discrepancies and alert the appropriate parties for corrective      action
– Managing returns
– Working directly with the sales team
– Daily contact with the sales team and buyers of our major customers for modifications of orders
– Managing delivery issues and discrepancies to avert major charge backs and fines from our customers
– Continual evaluation of internal processes to improve productivity
– Allocation of merchandise of Customer and Vendor orders, Production delivery
estimates

Qualifications:
– Minimum of 2 years’ experience in customer service (Apparel Industry experience is an
asset)
– Experience with EDI and Momentis an asset
– Strong time management skills
– Confidence in making decisions, high energy and enthusiasm
– Bilingual
– Proficient in basic MS Office software;