We are helping recruit several permanent full-time Bilingual Customer Contact Center for their Call Center in Old Montréal.
They are looking for candidates who are fluently Bilingual in French and English with proven Customer Service experience.
They have a flexible schedule between 6:30 a.m. to midnight everyday
You will be working on resolving issues for banking customers. If a customer’s credit card was stolen, then the Bilingual Bank Call Centre Customer Service Representatives will be the one to cancel the card and provide the customer with a new card. If a customer has a strange fee, the Bilingual Bank Call Centre Customer Service Representatives will work to explain the fee to the customer or find a satisfactory resolution.
You will also work on making sure that consumers are having an outstanding banking experience.
- Selling products and services directly to consumers
- Understanding standard bank transactions, as well as common product and services.
- Mastering basic math
- Working with various types of technology and software
- Fully Bilingual in French and English