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Customer Service Representative

Reference ID:
88726
Location:
Salary:
E-Commerce Fashion Retail

Responsibilities:

• Act as the point of contact for incoming customer communications — website, email and telephone

• Respond to customers via phone, email, and live chat with speed and professionalism, providing excellent customer support

• Provide customers with product information, availability and lead-times. Leverage live chat opportunities for increasing engagement and sales.
• Conduct personal follow-up with top customers in regards to availability and recommended/related products — using robust clienteling techniques

• Research, resolve and log communication issues with customers to ensure retention and satisfaction. Share customer feedback with relevant teams (ie. faulty hardware, product suggestion).

• Follow-up on all correspondence and escalate accordingly. Follow up to customer inquiries regarding accessory purchases and replacements.

• Coordinate and follow up with all other departments to ensure problem resolution. 
The perfect candidate will possess the following:

• Experience with luxury brands

• Experience in an Ecommerce/retail Sales team

• Experience in customer service, strong communication both written and spoken

• Demonstrated ability to be detail-oriented, able to work autonomously

• Professional knowledge of French & English. 90% of communication is in English

Benefits:

Health and dental packages
RRSP matching program
Growth opportunity

Requirements:

Minimum 1 year of customer service experience
DCS / DEC (preferred)